Terms & Conditions

Effective date: October 28, 2026 · Version 2026-10-28.1

These terms describe use of rxreleaf.com and patient app features made available to you, including accounts, Ashley assistance, service information, and booking. App-specific sections apply only where the corresponding feature is offered; this document does not announce an app release. Rx ReLeaf LLC operates the website and patient app. Rx ReLeaf Clinic LLC, or the separately identified treating provider, is responsible for medical care. Clinical consent, a treatment plan, payment terms, and a provider’s privacy notice are supplied separately when applicable.

Informational content and clinical eligibility

Website and app content is general information, not a diagnosis, prescription, or substitute for professional advice. Browsing, submitting an inquiry, or requesting an appointment does not itself establish a clinician-patient relationship. A licensed practitioner determines clinical suitability after any required identity verification, review, informed consent, examination, or prescription. We do not guarantee eligibility, outcomes, availability, or that a particular treatment will be recommended. Call 911 for an emergency; in the United States, call or text 988 for a mental health crisis.

Your account and connected profile

Give accurate information and use an account you are authorized to access. Keep your password and verification codes private. Use the contact details associated with your existing Rx ReLeaf patient record when possible; if a detail has changed, follow verification or contact staff for help. A matching phone number alone does not authorize access to another person’s record. Do not create a second identity to avoid verification.

We may request verification before connecting or changing a patient profile. Multiple matches or conflicting details require review. If you see information belonging to someone else, stop using that information and contact Rx ReLeaf. Device unlock does not replace the account and patient-record checks.

A parent, guardian, or representative must have the authority required for the person and service involved. Contact the clinic for the correct process; an ordinary app account does not automatically grant proxy access.

Ashley voice and chat

Ashley is an AI receptionist provided through Retell AI and OpenAI. It can explain services, help with a scheduling request, and arrange staff follow-up when the relevant workflow succeeds. Its responses can be incomplete or incorrect. Ashley does not diagnose, prescribe, choose treatment, or establish a clinician-patient relationship. Medical decisions must be made with a qualified professional.

For app-based Ashley assistance, a separate disclosure and express permission are required before conversation data is sent to those providers. Website assistance remains subject to its applicable disclosures, permissions, and legal requirements; these terms do not themselves authorize sharing. You can decline optional assistance, use other available features, or contact staff instead. Contact executive staff handling privacy requests to withdraw permission if the relevant profile control is unavailable. Do not send payment-card details, passwords, or another person’s information without authority. Permitting Ashley does not authorize marketing messages or outbound AI calls.

For emergencies, call 911. The app is not continuously monitored for emergencies, and a message is not a substitute for urgent medical attention.

Services, appointments, and checkout

Service listings describe available options; clinical eligibility and suitability are determined by the treating provider. Appointment times and prices can change until the applicable scheduling and checkout workflow confirms them. Review the service, provider or location, date, time, displayed time zone, price, and any selected options before confirming.

A selected appointment time or a request sent to Ashley is not a confirmed booking. Rely on the booking confirmation issued after the scheduling workflow succeeds. If processing fails, the screen is incomplete, or you do not receive confirmation, contact Rx ReLeaf before assuming the appointment is booked or trying repeated payments.

Card on file, deposits, and payment in full

A card on file may be required to secure an appointment even when the amount due now is zero. Some services require a deposit or payment in full. Checkout must show the amount due now and the applicable service-specific terms before you submit. The payment-card form sends card information to the scheduling payment provider.

Review any balance due later, cancellation or missed-appointment charge, refund restriction, and other payment condition shown for the selected service. These app terms do not impose a universal deposit, cancellation fee, refund rule, or full-payment requirement. If an amount or term is missing or unclear, contact Rx ReLeaf before completing checkout. Payment options, promotions, financing, or credits are available only where offered and subject to their disclosed eligibility and terms.

Changes and cancellations

Follow the cancellation and rescheduling instructions supplied with your confirmed booking. A cancellation request is complete only when the scheduling service or staff confirms it. Applicable deadlines and charges come from the terms disclosed for that appointment. Deleting an app account or stopping notifications does not cancel an appointment.

Memberships, packages, and promotions

A membership or package has its own description and purchase terms. Before purchasing, review the included services, price, billing schedule, renewal choice, any minimum commitment, expiration or usage limit, cancellation process, refund conditions, and restrictions. These app terms do not create or change those details. If a recurring charge is offered, its amount and frequency and the required renewal consent must be presented in that purchase flow.

Promotions apply only to the services, dates, and conditions stated in the offer. A package, membership, promotion, or financing option does not guarantee that a treatment is medically appropriate or that a particular appointment is available.

Privacy and communications choices

The Privacy Policy explains how information is handled. The clinic’s separate Notice of Privacy Practices describes medical-information rights. Acknowledging the Privacy Policy or the clinic notice is separate from optional AI, promotional email/text, or outbound artificial-voice permissions.

Use device settings to manage push notifications and microphone permissions. Follow the unsubscribe instructions to stop promotional messages, or contact us. Choosing to receive service communications does not permit unrelated promotional communications or advertising uses of health information.

Reasonable use and service availability

Use the app for lawful, authorized purposes. Do not attempt to access another person’s account, bypass security or verification, submit deceptive information, introduce harmful software, or disrupt the service. We may restrict access reasonably needed to protect accounts, investigate misuse, or comply with law. Contact us to resolve an access restriction.

The app and connected services may be temporarily unavailable. Contact Rx ReLeaf for booking or account assistance when a feature fails. Care and privacy duties, a confirmed appointment, and applicable payment or consumer rights do not disappear because an app feature is unavailable.

Intellectual Property

The website’s original text, design, graphics, logos, and other content are owned by or licensed to Rx ReLeaf and are protected by applicable law. You may view and print reasonable portions for personal, noncommercial use. Other use requires written permission.

Disclaimer and Limitation

The website is provided on an “as available” basis. To the fullest extent permitted by law, Rx ReLeaf disclaims warranties relating to the public website and is not liable for indirect, incidental, special, or consequential losses arising solely from website use. Nothing in these terms limits rights or liability that cannot lawfully be limited, and these terms do not replace duties owed in an established clinical relationship.

Indemnity

To the extent permitted by law, you agree to be responsible for losses caused by your unlawful misuse of the website or violation of these terms.

Governing Law

These terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles. Any dispute relating solely to the public website will be brought in a court of competent jurisdiction in New Jersey, unless applicable law requires otherwise.

Ending app access and changes to these terms

You may request deletion of your app account through available profile controls or the account-deletion process. Medical, payment, consent, security, or other required records may remain under applicable retention duties. Account deletion does not by itself end a membership, cancel an appointment, or resolve a valid balance; use the corresponding cancellation or support process.

We may update the app or these terms. The version and effective date identify the current terms. We provide notice of material changes and obtain a new choice when required. Changes do not retroactively add a charge, expand an AI or marketing permission, or waive an existing legal right. Nothing in these terms limits a right or responsibility that applicable law does not allow us to limit.

SMS terms: general customer-care messaging

SMS section updated October 28, 2026.

By expressly agreeing to receive customer-care texts from Rx ReLeaf, including by giving verbal or written permission or requesting a response by text, you agree to receive individual, two-way messages about your inquiries, scheduling, service follow-up, billing questions, or event coordination. These staff-written conversations are not enrollment in promotional or bulk marketing messages. Consent to text messaging is not a condition of purchasing services.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for assistance, visit rxreleaf.com, or call 732-291-0000. After opting out, you may reply START to request messaging again. We honor opt-outs received through other contact methods as well.

Text messaging is not an emergency service and delivery is not guaranteed. Do not use it for emergencies or urgent clinical concerns. General SMS is not guaranteed to be secure; contact staff for a suitable channel before sending sensitive medical information. Consent to general texts does not replace any separate consent or authorization required for a particular disclosure.

See our Privacy Policy for how we handle mobile numbers, message content, and consent records.

Questions and support

Please begin an email request with your name and how we can contact you. Do not include medical details, identification documents, passwords, or payment-card information in ordinary email. We will arrange a suitable way to verify and handle your request.